Refund Policy

1. Introduction

At Skynode Hosting, we strive to provide the best possible hosting services to our customers. We understand that sometimes things don’t work out, so we offer a fair and transparent refund policy. This policy outlines the conditions under which you may request a refund and the process for doing so.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our hosting plans. If you are not completely satisfied with our services within the first 30 days of your initial purchase, you may request a full refund.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within 30 days of the initial purchase.
  • The refund request applies only to hosting services. Domain registrations, setup fees, and other add-ons are non-refundable.
  • The refund policy does not apply to renewals or recurring charges.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team via email at [email protected] or through our customer support portal.
  2. Provide your account information and the reason for the refund request.
  3. Our support team will review your request and process the refund if it meets the eligibility criteria.

5. Refund Processing Time

Once your refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Domain name registrations and renewals
  • SSL certificates
  • Setup fees
  • Custom services or add-ons

7. Termination of Services

If your account is terminated due to a violation of our Terms of Service or Acceptable Use Policy, you will not be eligible for a refund.

8. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: [email protected]

Thank you for choosing Skynode Hosting. We value your business and are committed to providing you with the best hosting experience possible.